ADA & Demand Response Operations

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ADA & Demand Response Operations

Now more twenty years out from the signing of the Americans with Disabilities Act, public transit continues to explore and re-invent strategies for providing compliant ADA service and doing so within ever-constrained resources to an increasing population.

AMMA team members have rich understanding of ADA complementary paratransit regulatory requirements and the decades of court decisions that have interpreted law and regulation. AMMA has designed cost-saving operations strategies and refined user policy and procedure to ensure efficient ADA paratransit programs and demand responsive programs that are compliant with law. ADA policy and procedure are complex and dynamic in an efficient paratransit operations environment. They must co-exist with the civil rights expectations of users.

Services

  • ADA and demand responsive service policies and procedures
  • ADA growth management
  • ADA demand estimation / demand modeling

Related Projects

AMMA’s nuanced appreciation of these sometimes conflicting objectives has brought measurable results to client agencies…

  • City of Claremont / Pomona Valley Transportation Authority – Claremont Transit Service Assessment
  • City of Greensboro, North Carolina, Greensboro Transit Authority – Comprehensive Operational  Analysis of ADA Complementary Paratransit Service
  • City of La Mirada / Norwalk TransitDial-A-Ride Comprehensive Operations Analysis
  • City of Lawrence/University of Kansas – Coordinated Public Transportation Development Plan and ADA Paratransit Plan
  • City of Long Beach / Long Beach TransitDial-A-Lift Comprehensive Operational Analysis
  • Imperial County Transportation Commission Short Range Transit Plan for Imperial County
  • Orange County Transportation AuthorityADA Paratransit Demand Estimation and ADA Demand Management
  • Placer County Transportation Planning AgencyPlacer County Regional Dial-a-Ride Evaluation

Specialized Transportation / Mobility Management

Mobility Management / Specialized Transportation

Public transit can’t easily meet all needs and populations benefiting from the individualized nature of specialized transportation include older adults, low-income single parents, young persons seeking their first job, individuals with disabilities or newly returning veterans.

AMMA works to creatively meet consumer needs within ever constrained budgets and operational limits. Our projects often involve constructing mobility management and non-traditional transit strategies for specialized populations.  These aim to improve mobility—through a family of services—and increase access to job opportunities, schooling, health and human services and life-enhancing activities.

AMMA’s strengths include:

Services

  • Specialized transportation
  • Human services transportation
  • Travel training
  • Senior transportation studies
  • Tribal transit

Also, please see related work on these pages:

Related Projects

  • Placer County Transportation Planning Agency – WPCTSA Call Center Planning Assistance: Health Express Trip Assignment and Buss Pass Subsidy Programs
  • Placer County Transportation Planning Agency – Short Range Transit Plan for Western Placer Consolidated Transportation Services Agency (WPCTSA)
  • City of Los Angeles, Mar Vista Community Housing Authority – Local Mobility and Transportation Needs Assessment
  • Los Angeles County Area Agency on Aging/Community and Senior ServicesDoor-to-Door and Door-through-Door Transportation Needs Assessment / Development of New Freedom and JARC Applications for County Pilot Projects 
  • North San Diego County Transit DistrictNorth San Diego County’s Full Access & Coordinated Transportation Pilot
  • Rogue Valley Transportation District – “United We Ride” Plan / Public Transit – Human Services Coordinated Transportation Plan Update
  • San Diego County Department of Behavioral Health, Mental Health Services Transportation Needs Assessment

Performance Measurement

Performance Measurement

Analytics are powerful. Turning transit usage data into useful and strategic information is a central to every AMMA project.

AMMA’s tools for mining current transit utilization data, their interaction with area demographics or the deep analysis of historical data provide firm foundations to project recommendations. AMMA’s analytic experience includes extensive work with Trapeze, Novus and Route Match trip data, among other computer-aided dispatching software, as well passenger boarding and alighting data.

AMMA meaningfully reports on transit outcomes in the following ways and more:

Services

  • Transit service standards reporting
  • Performance measurement at route, program, system or countywide levels
  • Program management

Related Projects

  • City of Greensboro, North Carolina, Greensboro Transit AuthorityComprehensive Operational  Analysis of ADA Complementary Paratransit Service: vehicle utilization analyses
  • Riverside County Transportation CommissionAnnual Countywide Performance Report: an AMMA designed county-wide reporting structure that presents transit impacts.
  • Publication in the Transportation Research Record, Journal of the Transportation Research Board, Volume 2034 (2007): Measuring Demand Management Impacts in a Sustainable Compliance Environment for the Americans with Disabilities Act: Orange County, California
  • Publication in the Transportation Research Record, Journal of the Transportation Research Board, Volume 1884 (2004): Demand Forecasting and the Americans with Disabilities Act: Orange County, California, Transportation Authority’s Access Program

Veterans Transportation Planning

Veterans Transportation Planning

Nationally, the U.S. Census Bureau reports that there were 21.8 million military veterans in 2010, over 9% of the adult US population over age 18. These individuals, and their family members, have a range of transportation concerns, some they share with the general public and others unique.  Addressing the unique mobility requirements of veterans, active service members and their families will require individualized responses. Transit properties, human service organizations and communities must seek solutions that are locally feasible and meaningfully address needs.

AMMA is actively involved with several veterans’ transportation initiatives, including:

  1. A national research effort, TCRP Project B-42 Community Tools for Improving  Transportation Options for Military Service Members, Veterans and Their Families.  This year-long research effort of TCRP  B-42 was published in early 2014 as TCRP Report 164, as is available as a PDF download here. This report provides guidance, resources and tools for improving transportation options for the veterans, their families, and the military community. AMMA Transit Planning was a subcontractor to KFH Group, Inc.
  2. A two-county Veterans Transportation and Community Living Initiative (VTCLI)  project, VetLink. This project is developing new coordinated responses to address mobility needs of over 65,000 veterans in a large, predominately rural two-county region. Led by San Bernardino County 2-1-1, the project is shaping technology and information-based solutions that help to address veterans’ transportation needs. VetLink’s 1 call 1 click web portal is nearing completion. AMMA provides leadership to the Inland Southern California One-Call/One-Click Project Steering Committee.

Healthcare Transportation Planning

Healthcare Transportation Planning

Transportation is one determinant of good health outcomes. Low income and rural communities are disproportionately harmed when transportation systems are underfunded, don’t operate effectively or can’t address pockets of need. These contribute, in part, to health disparities.

The implementation of the Patient Protection and Affordable Care Act (PPACA) presents new opportunities for collaboration between health care and public transit sectors. AMMA’s portfolio includes development of innovative strategies to get riders to and from quality healthcare:

Services

  • Health Care Non-Emergency Medical Transportation (NEMT) Studies and needs assessments
  • Project development for health care and public transit partnerships
  • Project development for Veterans Administration health care facilities and public transit

(Please see our Veterans Transportation Planning page for more information.)

Related Projects

Inland Southern California One-Call/One-Click logo

The Inland Southern California One-Call/One-Click logo is coming soon! Watch for the new logo and branding of this VTCLI (Veterans Transportation- Community Living Project) which is developing strongly with United Way 2-1-1  of San Bernardino County and Omnitrans as lead agencies; other partners include the Loma Linda Veterans Medical Center, the public transit operators of both Riverside and San Bernardino Counties, San Bernardino Associated Governments, V-Trans and Riverside County Transportation Commission. AMMA is responsible for the regular convening of the Project’s Steering Committee which was joined last month by Chris Zeilinger of Community Transportation Association of America/ National Center for Coordinated Transportation. The new logo and its accompanying “widget” will be used to help market the project’s One-Click page which will be operational by early spring 2013. The One-Call dimension of the project is already operational through United Way 2-1-1 and a full-time veterans’ specialist who provides transportation and other information to veterans who call. The San Bernardino and Riverside area is anticipated to be third in the nation in receiving new veterans, returning from active duty in Afghanistan and elsewhere.

AMMA leads Riverside’s Call for Projects

AMMA will lead the Riverside County Transportation Commissions’s Call for Projects Workshop on December 3rd, inviting projects from across Riverside County that address transportation needs identified in the County’s 2012 Update to the Public Transit-Human Services Transportation Coordinated Plan, also prepared by AMMA. Projects are due back to the Commission by January 8, 2013.

Visit the RCTC website for more information.

Outreach & Stakeholder Education

Outreach & Stakeholder Education

Effective outreach utilizes a range techniques and strategies to invite public input and educate riders and prospective riders about public transportation.

  1. Transforming public perception through consensus building is a key tool among AMMA’s capabilities. Moving people through complex and difficult decision-making processes is inherent in AMMA’s community outreach and public involvement activities.
  2. Transit-focused education is a second critical tool to inviting and encouraging new riders. AMMA’s training of riders includes travel training individual and groups of older adults, training human service agency gatekeepers in transit familiarization and developing passive travel training tools to provide support through the trip to new users.

AMMA gathers public input and uses it to inform solid project direction or to construct engaging travel training tools. AMMA uses the following mechanisms and more:

Services

  • Focus groups
  • Rider and non-rider intercept surveys
  • Stakeholder interviews
  • Consumer and agency surveys
  • Household and telephone surveys
  • Online surveys
  • Travel training for groups and individuals
  • Way-finding tools
  • Transit familiarization tools for agency staff

Related Projects

  • Los Angeles County Metropolitan Transportation Authority (L.A. Metro)Seniors on the Move Senior Travel Training Program
  • Trinity County Transportation CommissionTransit Mobility and Awareness Plan for Trinity Transit
  • Orange County Transportation Authority / City of Laguna Woods, CAGo Local Way-Finding and Transportation Promotion Project

Valerie Mackintosh

img-staff-ValerieSedigMs. Mackintosh is a writer and public outreach facilitator with experience in qualitative thinking and community involvement from a range of technical and service backgrounds. She brings cultural competency and sensitivity to AMMA’s public participation work with diverse and vulnerable populations. Her strong analytic skills and attention to the value of procedures serve her well in developing Title VI programs for smaller transit program across the state, assisting transit providers and human services agencies with FTA grant Processes and developing policy and procedure manuals. Additional responsibilities of Ms. Mackintosh include assisting in the preparation, writing and production of specialized transportation reports; facilitating and presenting at senior travel training workshops; public outreach efforts, including stakeholder interviews and consumer surveys; management and analysis of data; planning and coordinating meetings; assisting in production of proposals; and administrative support for clients such as San Bernardino Associated Governments and Riverside County Transportation Commission.

For the past year, Ms. Mackintosh has been responsible for providing Title VI technical assistance and support to transit providers and human service agencies throughout the state as part of Caltrans’ Rural Transit Assistance Program. This included developing templates and “how-to” guides, participating in multiple state-wide webinars and workshops, and developing the program model for small agencies. With the AMMA team, Ms. Mackintosh has developed compliant Title VI Programs for six transit providers in California and assisted on programs for multiple human service and non profit agencies.

Ms. Mackintosh graduated in 2008 from the University of California, Santa Cruz with a Bachelor of Arts in World Literature and Cultural Studies. She was awarded Phi Beta Kappa, college honors, and honors in the major. Her undergraduate studies included studying at PUC in Rio de Janerio, Brazil. In 2011, Ms. Mackintosh received a Certificate in Public Involvement in Transportation Decisionmaking from the National Transit Institute. She received her MFA in Writing at the University of San Francisco in December 2014.

Dennis Brooks

Dennis Brooks brings to AMMA his strengths of qualitative analysis and strategic thinking and planning. His deliberative focus lends to much of AMMA’s project development and financial planning. Mr. Brooks’ organizational capabilities involve understanding and translating conceptual ideas into approachable visuals. He also provides considerable insight and experience to AMMA’s work with transit operations such as scheduling, dispatching and vehicle deployment developed through four years working for a magazine wholesaler. Managing a regional distribution network, Mr. Brooks’ responsibilities included the supervision of daily routing, delivery and sales functions, across the four-county Los Angeles basin.

AMMA staff since 2007, Mr. Brooks provides critical support and management for various projects and clients related to coordinated and specialized transportation. His responsibilities include compilation and statistical analysis of financial and operational data; needs assessments; creation of demand estimates; construction, maintenance, and analysis of extensive databases; and assisting in preparation and production of transportation related documents such as bid proposals, inventory surveys, and final transit reports. Some AMMA projects and clients include San Bernardino Associated Governments (SANBAG), Riverside County Transportation Commission (RCTC), Greensboro Transit Authority (GTA), Loc Angeles County Area Agency on Aging (AAA), Los Angeles Metro, Access Services Inc. (ASI), Placer County Transportation Planning Agency (PCTPA), San Luis Obispo Council of Governments (SLOCOG).

Mr. Brooks’ professional accomplishments include: growing Aubry Magazine’s account base in Orange County by 25% in one year, including establishing 70 new accounts within nine months; acquiring Life Insurance and structural pest control licenses from the State of California; and awarded Top Retail Manager nationwide while District Retail Manager for Distribution Services, Inc.

Mr. Brooks has completed the Transit Management Certificate Program through University of the Pacific and several National Transit Institute training courses, including cost allocation workshops. Further studies include computer aided business administration and general education coursework.