ADA & Demand Response Operations
Now more twenty years out from the signing of the Americans with Disabilities Act, public transit continues to explore and re-invent strategies for providing compliant ADA service and doing so within ever-constrained resources to an increasing population.
AMMA team members have rich understanding of ADA complementary paratransit regulatory requirements and the decades of court decisions that have interpreted law and regulation. AMMA has designed cost-saving operations strategies and refined user policy and procedure to ensure efficient ADA paratransit programs and demand responsive programs that are compliant with law. ADA policy and procedure are complex and dynamic in an efficient paratransit operations environment. They must co-exist with the civil rights expectations of users.
AMMA’s nuanced appreciation of these sometimes conflicting objectives has brought measurable results to client agencies…